We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund guidelines below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item is unused, in its original packaging, and in resalable condition.
- Return requests are made within 7 days of receiving your order.
- The item is incorrect, defective, or damaged upon arrival.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse, neglect, or normal wear and tear.
- Clearance or sale items marked as non-returnable.
- Items returned after the 7-day window without prior communication.
3. Return Process
To initiate a return:
1️⃣ Contact us at 📧 maovolent5069@gmail.com or 📞 +6017 846 5870 within 7 days of receiving your order.
2️⃣ Provide your order number, a description of the issue, and clear photos if the item is damaged or defective.
3️⃣ Our team will review your request and provide instructions for the return process.
Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item sent).
4. Refunds
Once we receive and inspect the returned item:
- We will notify you via email regarding the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 7–14 business days, depending on your payment provider’s processing time.
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
If you received a defective or incorrect item and prefer an exchange, please contact us within 7 days of receipt. We will arrange for a replacement to be sent after receiving the returned item.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Take clear photos of the packaging and the item.
- Contact us within 48 hours of receiving your order.
- We will arrange a replacement or refund upon verification.
7. Contact Us
For questions regarding returns, refunds, or exchanges, please contact us:
📞 +6017 846 5870
📧 maovolent5069@gmail.com
Thank you for shopping with us! We appreciate your understanding and cooperation, and we are committed to ensuring your shopping experience is joyful and worry-free.