Thank you for shopping with us! We strive to deliver your orders quickly and safely, ensuring your toys and games reach you in perfect condition.
1. Shipping Coverage
We currently ship within Malaysia, including Peninsular Malaysia and East Malaysia (Sabah & Sarawak). For bulk or special orders requiring international shipping, please contact us directly to discuss options.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or sales, processing may take slightly longer, and we appreciate your patience.
3. Delivery Time
- Peninsular Malaysia: 3–5 business days after dispatch.
- East Malaysia (Sabah & Sarawak): 5–7 business days after dispatch.
- Delivery times may vary depending on your location and courier operations.
4. Shipping Rates
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Occasionally, we may offer free shipping promotions—follow our website and social media for updates.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with your tracking number and tracking link. You can use this to monitor the delivery progress of your order.
6. Delivery Partners
We work with reliable courier services to ensure your orders are delivered safely and on time. We are not responsible for delivery delays caused by courier operations, weather conditions, or unforeseen circumstances.
7. Damaged or Lost Packages
We carefully check and pack all orders before shipping. If your package arrives damaged, please:
- Take clear photos of the packaging and damaged items.
- Contact us within 48 hours of receiving your order with photos and your order number.
If your order is lost in transit, we will work with the courier to resolve the issue and update you promptly.
8. Incorrect Address
Please ensure your shipping address is accurate during checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers.
9. Contact Us
If you have questions about your order, shipping, or tracking, please reach out:
📞 +6017 846 5870
📧 maovolent5069@gmail.com
We appreciate your support and aim to make your shopping experience smooth, joyful, and worry-free. Thank you for choosing us for your toys and games needs!